Discrimination is Against the Law

Columbia Pacific CCO complies with applicable federal civil rights laws and does not discriminate on the basis of age, disability, gender identity, marital status, national origin, race, religion, color, sex or sexual orientation. Columbia Pacific CCO does not exclude people or treat them differently because of age, disability, gender identity, marital status, national origin, race, religion, color, sex or sexual orientation.


Columbia Pacific CCO:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters.
    • Written information in other formats (large print, audio, accessible electronic formats, other formats).
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters.
    • Information written in other languages.
  • Works with our network providers to ensure they provide needed services to our members (like interpretation), although we are not responsible for the actions of our network providers.

If you need these services, contact Columbia Pacific CCO Customer Service.

If you believe that Columbia Pacific CCO or a provider in our network has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

Grievance Coordinator
315 SW Fifth Ave
Portland, OR 97204
Toll-free: 855-722-8206 (TTY: 711) 
Fax: 503-416-8118
Email: customerservice@careoregon.org

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Customer Service is available to help you.

You can also file a civil rights complaint with the Oregon Civil Rights Division or the U.S. Department of Health and Human Services, Office for Civil Rights. Complains can be made electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Ave SW
Room 509F, HHH Building
Washington, DC 20201
800-368-1019, TTY 711
Complaint forms are available at hhs.gov/ocr/office/file/index.html


Translation Services

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-855-722-8206 (TTY: 1-800-735-2900).

Vietnamese:  CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-855-722-8206 (TTY: 1-800-735-2900).

Chinese: 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電1-855-722-8206 (TTY: 1-800-735-2900).

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-855-722-8206 (телетайп: 1-800-735-2900).

Korean:  주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-855-722-8206 (TTY: 1-800-735-2900). 번으로 전화해 주십시오

Ukrainian:  УВАГА!  Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки.  Телефонуйте за номером 1-855-722-8206 (телетайп:  1-800-735-2900).

Japanese: 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-855-722-8206(TTY:1-800-735-2900)まで、お電話にてご連絡ください。

Arabic:

 ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 1-855-722-8206 (رقم هاتف الصم والبكم: 1-800-735-2900).

 

Romanian:  ATENȚIE:  Dacă vorbiți limba română, vă stau la dispoziție servicii de asistență lingvistică, gratuit.  Sunați la 1-855-722-8206 (TTY: 1-800-735-2900).

Cambodian:  ប្រយ័ត្ន៖  បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។  ចូរ ទូរស័ព្ទ 1-855-722-8206 (TTY: 1-800-735-2900)។

Oromo:  XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama.  Bilbilaa 1-855-722-8206 (TTY: 1-800-735-2900).

German:  ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-855-722-8206 (TTY: 1-800-735-2900).

Farsi:

  توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با 1-855-722-8206 (TTY: 1-800-735-2900) تماس بگیرید.

French:  ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-855-722-8206 (ATS: 1-800-735-2900).

Thai:  เรียน:  ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี  โทร 1-855-722-8206 (TTY: 1-800-735-2900).

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