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| Training Topic | What’s Included? | Length | Target Audience |
| Opioids |
| Opioid Overview | A general overview of pain treatment, how to assess a patient’s pain, and when treatment with opioid medications is or is not appropriate. | 90 minutes | Prescribers and nurses |
| Difficult Conversations | Gain competence and confidence in having “compassion-based” difficult conversations. Learn to stay grounded in difficult conversations by connecting to your values. | 90 minutes | Prescribers and medical team |
| Naloxone | Overdose education and naloxone distribution training reviewing opioid safety, the need for naloxone in the Columbia Pacific region, and how to incorporate naloxone co-prescribing in the clinic setting. | 60 minutes | Providers, nurses, and MAs. |
| Opioid & Benzo Tapering | Review of the best practices and clinical pearls for tapering benzodiazepines and opioid medications. Case-based training. | 90 minutes | Prescribers |
| PDMP | Instruction on how to sign up for the PDMP as a user, how to connect a delegate account to a user account, and how to pull patient and provider reports. | 45 minutes | All clinic staff |
| Substance Use Disorders | Review of best practices for the treatment of substance use disorders. In development. | | |
| Clinical Best Practices |
| Smoking Cessation | Review of best practices for smoking cessation including pharmacotherapy, behavioral health interventions, and motivational interviewing techniques. | 90 minutes | All clinic staff |
| Diabetes | Review of best practices for diabetes management in primary care. In development. | | |
| Hypertension | Review of best practices for hypertension management in primary care. In development. | | |
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| Trauma Informed Care | Training for all clinic staff regarding the implications of trauma and adverse childhood experiences on health and well-being. Approaches and best practices for organizations to become a trauma informed organization are discussed, as well as tools to screen patients. | 4 hours | All clinic staff |
| Technology |
| Tableau | Introduction to how to use Tableau to monitor performance including how to pull member lists. | 30 minutes | Outreach or quality staff including panel managers, front desk, MAs |
| PreManage | Introduction of how to use PreManage for ED follow up, and in-patient transitions. | 60 min | Care Coordinator, Panel Coordinator, nurses |
| Health Plan Reimbursement & Benefits |
| Pharmacy Benefits | Introduces a standardized workflow for processing PAs that helps avoid unnecessary work, set up with web links for useful resources to help them pick covered meds and successfully submit PAs. Clinic level PA data included with training. | 30-60 minutes | Providers (30 mins) and staff working with PAs (60 mins) |
| Connect | Introduction to Connect: checking eligibility, pulling member rosters, claims Remittance Advice, reviewing denied claims, provider manual info, etc. | 60 Minutes | All Clinic Staff |
| Authorizations | How to submit a prior-authorization request online. How to use MMIS, our CPT code grid, and our authorization guidelines effectively together. | 60 Minutes | Referral Coordinators, office managers & others? |
| Claims Submissions | Detailed overview of provider manual claims information. How to submit a paper authorization. How to fill out a HCFA (cheat sheet). Where to find our EDI info. Review Timely Filing rules. | 60 Minutes | Billing Office Staff, office managers, others? |
| CCO vs OHP (Open Card) Benefits | Review our current benefits and any alternative benefits. Review above the line and below the line treatment. Advise of NEMT and interpreter services | 60 Minutes | All Clinic Staff |
| MEDS Ed |
| Motivational Interviewing MEDS Ed | Our Pharmacy team is pleased to host MEDS Ed, an ongoing education series for health care professionals who are involved in direct patient care at community clinics. These 3-hour sessions examine disease states that highly impact patient quality of life, require complex management, and may lead to increased emergency department visits and inpatient stays. | 3-4 hours | Nurses |
| Pain Management MEDS Ed | 3-4 hours | Nurses |
| Depression MEDS Ed | 3-4 hours | Nurses |
| Diabetes MEDS Ed | 3-4 hours | Nurses |
| COPD MEDS Ed | 3-4 hours | Nurses |
| Heart Failure MEDS Ed | 3-4 hours | Nurses |