Equity, diversity and inclusion update – October 2019

The increasing diversity of the region brings opportunities and challenges for health care providers, health care systems, and policy makers to create and deliver culturally responsive services. Culturally responsive is defined as a self and process driven lifelong commitment to a tailored, dialogue-based approach that responds to the needs being presented by the individual in front of the provider, within a contextual understanding of social, economic, political and linguistic disparities.

 A culturally responsive health care system can help improve health outcomes and quality of care and can contribute to the elimination of racial and ethnic health disparities. As a part of working to help improve health outcomes for all Columbia Pacific CCO is requiring all contracted organizations to complete cultural responsiveness training annually starting in 2020. The training is required for direct service providers (MA, PCP, BH, etc.) as well as operational staff (clinic manager, quality improvement, etc.)

Please note Columbia Pacific is requiring this training not only because of external requirements (OHA, Joint Commission, etc.) but also because this focused approach brings the most benefit to patients. Acknowledging our patient’s culture and belief systems helps to ease access to care, increases treatment compliance, can prevent illness, and improve health outcomes.

In order to help your organization, meet the requirements we have purchased Quality Interactions  online module that can provide two courses that will meet the requirement and provide CME, CEU, CCMs for your staff. The courses will take no more than 2 hours and will provide a foundation to doing cultural responsiveness work in your organization. In order to enroll your organization please reach out to Maranda Varsik (varsikm@careoregon.org) to setup your logins.

If training is not completed in the calendar year (by Dec. 31, 2020) then we will reserve the right to change payment rates, remove your organization from Alternative Payment Models, and reserve the right to withhold quality payment.

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