We’re here to make sure you get the best possible care. If you have any concerns, questions or would like to share a positive experience, contact Customer Service by phone or in writing. We're here to help. Mailing address
Columbia Pacific CCO
315 SW Fifth Ave
Portland, OR 97204
Text message: 503-488-2886
Click here to access our member portal for secure messaging. Customer Service hours:
Monday through Friday, 8 a.m. to 5 p.m.
Holiday office closures:
1/1/2021- New Years Day
1/18/2021 - Martin Luther King, Jr. Day
5/31/2021 - Memorial Day
7/5/2021 - Independence Day
9/6/2021 - Labor Day
11/11/2021 - Veterans Day
11/25/2021 - Thanksgiving Day
11/26/2021 - After Thanksgiving Day
12/24/2021 - Christmas Day (observed)
Please email VOE@careoregon.org
or fax to 503-416-1462, with VOE and employee last name in the subject line and your release of information form signed by the employee.
How to make a complaint or grievance
If you are unhappy with us, your health care services or your provider, you can complain or file a grievance at any time with no need to fear bad treatment or retaliation. We will try to make things better. You can download a complaint form or ask our Customer Service team for help filing your complaint. You also can ask your caseworker for help or the Public Benefits Hotline (a program of Legal Aid Services of Oregon and the Oregon Law Center) at 800-520-5292, TTY 711, for advice and possible representation.
Secure contact form
If you have questions or comments for us, please fill out the form below. If you are requesting a reply from us, we will reply within one business day.
Note: If you include any personal health information (PHI) in your comments/questions, you will receive a reply from us through our secure message portal, Cisco Registered Email Service. You will need to follow the directions on the reply email to log in to this portal and continue your conversation with us securely.