Non-discrimination notice

Discrimination is Against the Law

Columbia Pacific CCO complies with applicable federal civil rights laws and does not discriminate on the basis of age, disability, gender identity, marital status, national origin, race, religion, color, sex, sexual orientation, health status or need for health care services. Columbia Pacific CCO does not exclude people or treat them differently because of age, disability, gender identity, marital status, national origin, race, religion, color, sex, sexual orientation, health status or need for health care services.


Columbia Pacific CCO:

• Provides equal access for both males and females under 18 years of age to appropriate facilities, services, and treatment consistent with ORS 417.270.
• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters.
  • Written information in other formats (large print, audio, accessible electronic formats, other formats).
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters.
  • Information written in other languages.
• Works with our network providers to ensure they provide needed services to our members (like interpretation), although we are not responsible for the actions of our network providers.

If you need these services, contact Columbia Pacific CCO Customer Service.

If you believe that Columbia Pacific CCO or a provider in our network has failed to provide these services or discriminated in another way on the basis of age, disability, gender identity, marital status, national origin, race, religion, color, sex, sexual orientation, health status or need for health care services, you can file a grievance with:

Grievance Coordinator
315 SW Fifth Ave
Portland, OR 97204
Toll-free: 855-722-8206 (TTY: 711) 
Fax: 503-416-8118
Email: customerservice@careoregon.org

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Customer Service is available to help you.

You can also file a civil rights complaint with the Oregon Civil Rights Division or the U.S. Department of Health and Human Services, Office for Civil Rights. Complains can be made electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Ave SW
Room 509F, HHH Building
Washington, DC 20201
800-368-1019, TTY 711
Complaint forms are available at hhs.gov/ocr/office/file/index.html

You also have a right to file a complaint with the Bureau of Labor and Industries Civil Rights Division. You may contact their office in one of the following ways:

Bureau of Labor and Industries Civil Rights Division
Phone: 971-673-0764
Email: crdemail@boli.state.or.us
Mail: Bureau of Labor and Industries
Civil Rights Division
800 NE Oregon St, Suite 1045
Portland, OR 97232

You also have a right to file a complaint with the Oregon Health Authority (OHA) Office of Civil Rights. You may contact their office in one of the following ways:

Oregon Health Authority (OHA) Office of Civil Rights
Web: www.oregon.gov/OHA/OEI
Email: OHA.PublicCivilRights@state.or.us
Phone: 844-882-7889, TTY 711
Mail: Office of Equity and
Inclusion Division
421 SW Oak St, Suite 750

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• Spanish