Coronavirus (COVID-19) Provider and Community Partner FAQ

Thank you for all you are doing to keep our members healthy. Columbia Pacific CCO has been actively monitoring this situation and working in coordination with local and state public health bodies. We are committed to supporting you and making sure our members get the care they need.

COVID-19 vaccine

As you know, the FDA approved a vaccine for emergency use — this is great news, and we are here to support you as the vaccine rolls out. Here is what we know now:

  • Click here to read our provider FAQs about the vaccine.
  • The Oregon Health Authority is offering guidance to providers and creating a plan to deliver the vaccine in phases. You can learn more on their provider page by clicking here.
  • We are encouraging members to speak with their providers and visit the public-facing OHA COVID-19 vaccine page for more information.
  • For additional resources, see COVID-19 vaccine webpages from the CDC and the FDA.
  • As we learn more, we will continue to update this page with more information and resources.

Educational webinars

The Oregon Health Authority is holding regular webinars for providers. For information on future webinars, visit this page.

Provider support

Click to learn more about support for physicians during the COVID-19 pandemic.

  • Click to learn more about support for physicians during the COVID-19 pandemic.

Testing and specimen collection

Information on the codes to use when testing for COVID-19.

  • Information on the codes to use when testing for testing for COVID-19 diagnostic detection and antibody presence.



Telephone and video appointments

Resources, codes, and additional reference material related to telephone and video appointments (telehealth/telemedicine).



Pharmacy updates

Pharmacy updates, resources, and information. This section includes some updates on specific medications.



General resources:

Other useful resources related to COVID-19, including links to state and federal resources.

Health-related services

Learn about health-related services to cover immediate member needs like cell phones and hotel rooms. Find the forms you need to request health-related services.

  • Learn about health-related services to cover immediate member needs like cell phones and hotel rooms. Find the forms you need to request health-related services.

Current guidance for members/patients:

The guidance being given to members/patients during the coronavirus pandemic. If you have questions about what to tell patients, this section can help. This includes links to interpretation services.

  • The guidance being given to members/patients during the coronavirus pandemic. If you have questions about what to tell patients, this section can help. This includes links to interpretation services.

Please click on a FAQ below to expand.


  • Q: Who is at risk of getting the coronavirus?

  • Q: How can members prevent the coronavirus?

  • Q: Do members need face coverings?

  • Q: Can members get extra medicine if they can’t make it to the pharmacy?

  • Q: Are there medication treatments for the coronavirus that are covered?

  • Q: What should members do if they have more questions or want to learn more?

  • Q: Is Columbia Pacific CCO providing tissues, hand sanitizer, disinfecting wipes or other supplies to their partners?

  • Q: How is Columbia Pacific CCO handling embedded staff, e.g., care coordinators, panel coordinators, etc.?

  • Q: Who is Columbia Pacific CCO following for guidance?

  • Q: Will interpreters still be available for member appointments?

Additional information

Information about what to do if you think someone in your care has coronavirus, and other resources for clinic staff.

If there are any questions about Columbia Pacific CCO ’s policies during this situation, please reach out to provider Customer Service at 855-722-8206, option 3. They can help point you to the right resource.



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