Coronavirus (COVID-19) Provider and Community Partner FAQ

Thank you for all you are doing to keep our members healthy. Columbia Pacific CCO has been actively monitoring this situation and working in coordination with local and state public health bodies. We are committed to supporting you and making sure our members get the care they need.

COVID-19 vaccine

As you know, the FDA has approved multiple vaccines for emergency use — this is great news, and we are here to support you as the vaccine rolls out. Here is what we know now:

  • Click here to read our provider FAQs about the vaccine.
  • The Oregon Health Authority is offering guidance to providers. You can learn more on their provider page by clicking here.
  • OHA’s public-facing COVID-19 information is found at covidvaccine.oregon.gov. This website features the Get Vaccinated Oregon tool. Learn more about this tool here.
  • All Oregonians 16 and over are eligible for the COVID-19 vaccine.
  • We are encouraging members to speak with their providers and visit the public-facing OHA COVID-19 vaccine page for more information. Members can find out where they can get their vaccine by using one of the following options:
    • Visit OHA’s vaccine finder page: English | Spanish
    • Calling 211, 866-698-6155 or TTY 711
    We are reminding members that many people are trying to find information right now, so wait times or website load times may be longer than normal.
  • The federal government is supplying retail pharmacies in Oregon with 100 doses of the COVID-19 vaccine per week. This includes Fred Meyer, Safeway, Albertsons, CVS, Rite-Aid, etc. Supplies are limited, and demand is high. We are advising members to contact their local pharmacy for details on how to schedule an appointment. They can learn more at the following links:
  • You can also find information specific to your county at the following websites:
  • Columbia Pacific CCO wants to help you and your patients have the best experience, which is why we help you coordinate live interpreters for patients who speak a language other than English. Click here to learn about our resources.
  • Mobile COVID-19 vaccination frequently asked questions
  • COVID-19 vaccine transportation resources
  • For additional resources, see COVID-19 vaccine webpages from the CDC and the FDA.
  • As we learn more, we will continue to update this page with more information and resources.

Educational webinars

The Oregon Health Authority is holding regular webinars for providers. For information on future webinars, visit this page.

Provider support

Click to learn more about support for physicians during the COVID-19 pandemic.

  • Click to learn more about support for physicians during the COVID-19 pandemic.

Testing and specimen collection

Information on the codes to use when testing for COVID-19.

  • Information on the codes to use when testing for testing for COVID-19 diagnostic detection and antibody presence.



Telephone and video appointments

Resources, codes, and additional reference material related to telephone and video appointments (telehealth/telemedicine).



Pharmacy updates

Pharmacy updates, resources, and information. This section includes some updates on specific medications.



General resources:

Other useful resources related to COVID-19, including links to state and federal resources.

Health-related services

Learn about health-related services to cover immediate member needs like cell phones and hotel rooms. Find the forms you need to request health-related services.

  • Learn about health-related services to cover immediate member needs like cell phones and hotel rooms. Find the forms you need to request health-related services.

Current guidance for members/patients:

The guidance being given to members/patients during the coronavirus pandemic. If you have questions about what to tell patients, this section can help. This includes links to interpretation services.

  • The guidance being given to members/patients during the coronavirus pandemic. If you have questions about what to tell patients, this section can help. This includes links to interpretation services.

Please click on a FAQ below to expand.


  • Q: Who is at risk of getting the coronavirus?

  • Q: How can members prevent the coronavirus?

  • Q: Do members need face coverings?

  • Q: Can members get extra medicine if they can’t make it to the pharmacy?

  • Q: Are there medication treatments for the coronavirus that are covered?

  • Q: What should members do if they have more questions or want to learn more?

  • Q: Is Columbia Pacific CCO providing tissues, hand sanitizer, disinfecting wipes or other supplies to their partners?

  • Q: How is Columbia Pacific CCO handling embedded staff, e.g., care coordinators, panel coordinators, etc.?

  • Q: Who is Columbia Pacific CCO following for guidance?

  • Q: Will interpreters still be available for member appointments?

Additional information

Information about what to do if you think someone in your care has coronavirus, and other resources for clinic staff.

If there are any questions about Columbia Pacific CCO ’s policies during this situation, please reach out to provider Customer Service at 855-722-8206, option 3. They can help point you to the right resource.



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