Provider updates

What is changing?

CareOregon is utilizing CareCentrix (CCX) to manage all Durable Medical Equipment (DME) needs for all CareOregon/Health Share, Jackson Care Connect, Columbia Pacific CCO and CareOregon Advantage members, effective May 1, 2026.

This change does not apply to durable medical equipment supplied by a hospital or facility during an emergency department visit, inpatient stay, or at discharge, when the equipment is part of the facility encounter.

Here is what you need to know:

• CCX will contract, credential, and manage a network of DME suppliers rendering services to CareOregon members.
• If you are an ordering provider, effective May 1, 2026, orders for DME services for CareOregon members will be submitted through the DME management platform ‘Parachute’.
• The Parachute platform provides:
  • Direct communication with the DME supplier.
  • Detailed tracking of each order to ensure patients receive equipment in a timely manner.
  • Dedicated support for questions.

Here is what you need to know for submitting DME orders:

If you are an ordering provider and do not already use the Parachute platform, you will need to create an account. Create your account at www.parachutehealth.com so you can submit orders for CareOregon members beginning May 1, 2026.

Helpful links:

Create a Parachute account

Learn more about the Parachute Platform

Schedule a training with the Parachute team

Learn more about electronic medical records integration by emailing parachute