Frequently Asked Questions

Click on a question below to see the answer.


  • Why was I assigned to a provider when I already have a doctor?

  • How do I change my primary care provider (PCP), my dentist or my mental health provider?

  • If I or someone I know is considering suicide, who can help?

  • I’m a new member. I need to refill a prescription for medication from my last insurance to get diabetes supplies. What should I do?

  • I want to see a specialist. What should I do?

  • Does my plan cover vision services?

  • I am pregnant and would like to begin my prenatal care. How can I find a pregnancy provider who will deliver my baby at the hospital I want?

  • I just moved, had a new baby or changed my name. Who should I contact?

  • I’m a new member and want to know if my medications are covered.

  • How can I be sure I’ll be able to see who I want under OHP and Columbia Pacific CCO?

  • I was in the hospital, and OHP paid for that. But now, I’m getting bills from other providers. What can I do?

  • When will I have to pay for medical services on OHP?

  • Will Columbia Pacific CCO ever send me a bill?

  • I need to see a doctor, but I don’t have my Columbia Pacific CCO Member ID card yet. What should I do?

  • I lost my Member ID card. How do I get a new one?

  • Where does the money come from to pay my OHP benefits?

  • What is Columbia Pacific CCO? What is a CCO?

  • How can members contact Columbia Pacific CCO?

  • Who is enrolled in Columbia Pacific CCO?

  • What if I want to leave my CCO or change to a different one?

  • How is Columbia Pacific CCO different from a traditional health plan?

  • Who are Columbia Pacific CCO’s partners?

  • How does Columbia Pacific CCO get input from the community?

  • How do I report suspected fraud, waste and abuse?

  • Who benefits from CCOs?

  • How are things different with CCOs?

  • What are managed care and fee-for-service?

  • How can I learn more about CCOs and the Oregon Health Plan?

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