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Transportation Options

Do you need help with transportation to your health care appointments?

Non-emergency medical transportation (NEMT) services are a covered Medicaid benefit for Columbia Pacific members. If you have no way to get to a covered health appointment, a rideshare program called NW Rides can get you there. Depending on your needs, you may be provided rides, get passes to ride the bus or get help paying for gas. Contact NW Rides toll-free at 888-793-0439 to talk about your transportation options.

Check out our Riders Guide for details about the transportation program.

If you want a printed copy of the Rider's Guide, please contact Columbia Pacific CCO Customer Service at 855-722-8206 or TTY 711. We will send you the printed Rider's Guide within five business days.

Call center hours

8 a.m. to 5 p.m.
Toll-free: 888-793-0439
TTY: 711

The call center is closed on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day. NW Rides’ services are provided 24 hours a day, 365 days a year. To arrange after-hours or weekend transportation, call as far ahead as possible to schedule your rides.

Understanding transportation services

To make transportation services simple, we created a helpful one-page overview of transportation services and benefits. You can click on a language below to download the PDF: